How a Southwest Virginia mortgage team keeps borrowers in the conversation

One borrower remembered Ryan Hall making videos to explain what was happening with a home loan and what to expect next. In a customer account published by First Residential Mortgage, it was the explanation that stood out: the borrower could follow a process that otherwise felt unfamiliar. Hall owns the Southwest Virginia company and works as one of its mortgage advisors.

Another customer described a different kind of distance. The family was buying a home some 700 miles away and singled out two people at First Residential who helped with the purchase: Josh Rowland and Jessica Rowland. The two work on different sides of a loan file. Josh is a mortgage advisor; Jessica is a processor. Both appear by name on the firm's team page, alongside advisor Chasity Hall and processor Sarah Ishihara.

First Residential has offices in Blacksburg, Marion and Abingdon. The Blacksburg office is at 1344 North Main Street. The company describes itself as locally owned and independent and says it has been in business for more than two decades. Although it serves borrowers throughout Virginia, it identifies the southwest part of the state as its primary market.

Its work begins at more than one point in a household's life. A buyer preparing to make an offer can request a preapproval letter. A homeowner considering a change to an existing loan can ask for a refinance analysis. The firm's website provides calculators for those exploring the numbers and a consultation for those ready to talk them through.

The two customer accounts give that regional business a more personal scale: for one family the memorable detail was who helped across the miles; for another it was being able to understand the next step. First Residential's local team can be reached at 276-782-1677.